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The terms for using our business portal and requesting lighting and electrical products from ElectroShop Global.
Last updated:
The portal is operated by Ilyuzhan Byte Ltd., company registration number 208586211, at 34 Karlovska Street, Plovdiv, Bulgaria. In these terms, “we”, “us” and “our” mean Ilyuzhan Byte Ltd. Contact us at [email protected].
ElectroShop Global supplies lighting and electrical products to businesses. These terms cover the portal and our order-request process. Specific commercial terms agreed in writing for an order take precedence if they conflict with these general terms.
Accounts are intended for VAT-registered businesses in the European Union purchasing for their trade or professional activity. You must be authorised to act for the business whose details you provide. This portal is not intended for personal consumer purchases.
To apply, verify your email and provide accurate company, VAT, billing and contact details. Our team reviews applications and may request clarification before approving access. Applying does not guarantee approval, a particular discount or a supply commitment.
Keep your contact details current and contact us to update approved company information. Protect your password, authenticator, recovery codes and account links. Tell us promptly about suspected unauthorised access. We may restrict an account where its business details cannot be verified, it is misused, or access presents a security risk.
Approved accounts can browse products and variants, view their business prices and download a price list. Prices are in euros and exclude VAT and delivery unless expressly stated otherwise. Applicable VAT, delivery charges and the final amount are confirmed in the pro forma.
Catalogue listings do not guarantee stock or a dispatch date. Photographs, drawings and descriptions help identify products; check the selected SKU, variant and specifications for your intended use. Contact us before ordering if a dimension, rating or other detail is essential to your project.
Prices and availability may change before an order is agreed. A downloaded price list is a snapshot. Reordering uses the current available products and prices, which you must review before submitting a new request. Changes to an already agreed order require agreement with you.
Contact us promptly if you notice an error in a request or document. Do not pay against incorrect details or an older, superseded pro forma. Your account keeps sent document versions and the order’s progress for reference.
Payment is by bank transfer using the beneficiary, bank details and reference provided with the current pro forma. No card payment is taken through the portal. Wait for our review and payment instructions before transferring money. We confirm receipt of payment manually.
Delivery or collection arrangements, charges and any agreed timescale are confirmed for the individual order. A preferred date or carrier entered in the form is a request until agreed. Provide a complete address and a contact who can receive the goods, and tell us about access requirements.
If availability or delivery arrangements change, we will contact you to agree the next step. Any cancellation, alternative supply or refund due will be handled under the agreed order terms and applicable law.
To change or cancel a request, contact us with its reference as soon as possible. For an order already agreed or dispatched, cancellation and returns depend on the agreed commercial terms and applicable law. Please arrange any return with us before sending goods back.
Check deliveries and report damage, shortages, incorrect items or suspected defects promptly, with the order reference, affected SKUs and supporting details. We will review the issue and explain the available remedy. Product-specific warranty terms, where offered, are confirmed separately; these terms do not create a blanket warranty period.
The consumer 14-day change-of-mind right is not offered as a general return policy for business purchases. Nothing here removes rights that apply under mandatory law, including consumer rights if a transaction legally qualifies as a consumer purchase.
Use the portal lawfully and provide information you are entitled to share. Do not try to access another business’s account, documents or prices, bypass access controls, interfere with the service, or upload harmful content.
Website text, branding, product photographs and drawings belong to us or their respective rights holders. You may use catalogue information and downloaded documents for your business’s purchasing and record-keeping. Other reproduction or commercial redistribution requires the relevant rights holder’s permission, except where permitted by law.
Products must be selected, installed and used in line with their specifications, manufacturer instructions and applicable installation requirements. Ask us for missing product information before relying on a listing for a particular installation.
Our Privacy Policy explains how we handle account, order and contact information. We send service communications to the email you provide, including verification, security, order and appointment messages. Account registration does not subscribe you to marketing.
We maintain the portal but cannot promise uninterrupted access. Maintenance, provider outages or technical faults may temporarily affect it. Contact us if you cannot access an order or document.
We will address material errors brought to our attention. These terms do not exclude liability that cannot lawfully be excluded or replace obligations in an agreed supply contract. Links to other websites are subject to those websites’ own terms.
These terms are provided in English. Other interface languages do not create translated versions of this policy. We may update the terms for future use and requests, with the revised date shown above. Updates do not retrospectively change an agreed order without agreement or a legal requirement.
Bulgarian law applies, subject to mandatory legal rules that cannot be displaced. Please contact us first to try to resolve a commercial dispute; this does not prevent either party from approaching a competent court or exercising a statutory right. If one provision is unenforceable, the remaining provisions continue to apply where legally possible.